At Allvoro, your satisfaction is our top priority. We want you to love every purchase you make with us. If for any reason you are not completely satisfied with your order, we’re here to help with easy returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be returned within 30 days of delivery.

• The product must be unused, unwashed, and in its original packaging.

• Proof of purchase (such as an order number or receipt) is required.

Please note that personalized, customized, or clearance items may not be eligible for return unless they arrive damaged or defective.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at support@allvoro.store with your order number and reason for return.

2. Our team will review your request and provide return instructions and a shipping address.

3. Pack the item securely and send it back to us in its original condition.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• If your return does not meet the eligibility requirements, we may issue a partial refund or decline the request.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@allvoro.store.
Include clear photos of the product and packaging so we can resolve the issue quickly — either through a replacement or full refund.

5. Exchange Policy

At this time, we only replace items if they are defective or damaged.
If you wish to exchange an item for a different style or color, please return the original item for a refund and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank or payment account again.

• Contact your credit card company — it may take some time before the refund is officially posted.

• If you still haven’t received your refund, please contact us at support@allvoro.store for assistance.

7. Contact Us

If you have any questions about our Refund and Return Policy or need help with your order, please reach out to us:

📍 Address: 542 Lakeview Court, Bend, OR 97702, USA
📞 Phone: +1 541 778 0925
📧 Email: support@allvoro.store